https://www.cloohawk.com - 4 Tools To Make Social The Front Runner For Customer CareUma BhatMon, 12/17/2018 - 13:31 Don’t we see many people complain about a brand on social media? But do you see any response to it from the brand? Not often right? Not many brands are equipped enough to track the brand mentions and customer complaints on social media. And many other brands do not consider social media as a customer support channel. Social media has emerged and evolved as a result of two way communication. Social media has been increasingly used to market products and increase brand awareness. Creating a brand that can resolve customer complaints on social media is becoming the goal of many brands. Hence brands should include social customer care as a part of their social media marketing strategy. Custome
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