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7 Ways to Reduce Average Handling Time in your Call Center

Posted By livechat 577 days ago on Blogging

https://www.livechatinc.com - “But I didn’t get the answer to my query. This is the second time I am calling you people for the same problem. Why don’t you just put me through somebody helpful?” - John shouted at the agent.
“I will check again if I can do something. Please hang on.” - Agent responded.
Call centers face such scenarios on a daily basis. The key point that plays a significant role in this is ‘Average Handling Time’.
Let's take a look in the perspective of a call center and check out the means to make it lesser or rather desirable.
The post 7 Ways to Reduce Average Handling Time in your Call Center appeared first on LiveChat.

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