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Customer Service Metrics That Matter: Key Live Chat Metrics You Need to Track

Posted By livechat 532 days ago on Blogging

https://www.livechatinc.com - A good customer service team works like a well-oiled machine. But what if your support people are not as productive as you’d like them to be? What if you struggle to help them and you don’t know what to start with? You wonder how to help them to become a close-knit team?

In this post, I’ll describe the most important live chat metrics, which will help to turn your customer service into a team of support heroes. I hope you’ll find these tips easy to implement in your business!

The post Customer Service Metrics That Matter: Key Live Chat Metrics You Need to Track appeared first on LiveChat.

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