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Importance of Customer Service in the Post Pandemic Era
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Customer service is an essential unit of any company. Stats suggest that it is five to twenty-five times more expensive to acquire a new customer than to retain an existing one. This is because there are a lot of components that go into acquiring a new customer and in comparison, much fewer resources and efforts are needed to provide a good customer service experience that is vital for customer retention.
After the pandemic, it has become even harder not only to acquire a customer but to retain them as well since most people are going through a critical financial situation that has made them more skeptical about how they spend their hard-earned money.…
The post Importance of Customer Service in the Post Pandemic Era appeared first on SMALL BUSINESS CEO.
After the pandemic, it has become even harder not only to acquire a customer but to retain them as well since most people are going through a critical financial situation that has made them more skeptical about how they spend their hard-earned money.…
The post Importance of Customer Service in the Post Pandemic Era appeared first on SMALL BUSINESS CEO.
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