Are you acting as your own worst enemy and chasing away customers without even realizing it? A recent study found that of those surveyed, 82% had stopped doing business with a company because of poor customer experience. Maybe you had no idea that your stagnant Facebook page sitting there collecting dust could be upsetting your fans! A recent Mashable survey found that almost 60% of people worldwide stating that they expect brands to respond to social media comments regarding service at least most of the time, it seems businesses have no choice but to follow up or lose customers!