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https://theblogmetrics.com - Customer Relationship Manager (CRM) is a system that has become more popular over the years. The system refers to strategies, technologies, tools, and techniques to help enterprises acquire, develop and retain their customers. There is a common misconception that CRM only originated towards the tail-end of the twentieth century. Although the term CRM may be a relatively new one but the concept, the system is as old as trade itself.