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Customer Experience as a Competitive Intelligence Goldmine
Posted By OctopusIntell 9 hours ago on all
https://www.octopusintelligence.com -
If you’re in strategy, growth, or intelligence, stop thinking of CX as “marketing’s job.” Start thinking of it as the fastest way to create an asymmetry your competitors can’t fix in a quarter.
The best competitive analysts aren’t just watching product updates.
They’re watching how competitors treat their customers. And turning every complaint into an edge.
Because at the end of the day, anyone can copy your product.
No one can copy how it feels to be your customer.
Or you can just put your competitors into ChatGPT and ask its opinion.
Let’s talk…
The best competitive analysts aren’t just watching product updates.
They’re watching how competitors treat their customers. And turning every complaint into an edge.
Because at the end of the day, anyone can copy your product.
No one can copy how it feels to be your customer.
Or you can just put your competitors into ChatGPT and ask its opinion.
Let’s talk…
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